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Building dispute resolution procedure why you need a VCAT Expert.

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Building Dispute Resolution Procedure

Resolving building disputes can be challenging and stressful. Following a clear, step-by-step process can help manage conflicts effectively and lead to a resolution.

Step 1: Communicate with Your Builder

Start by discussing the issues directly with your builder. Clearly explain your concerns and aim for a mutually agreeable solution. Be sure to:

• Keep records of all relevant documents, such as contracts, invoices, and plans
• Retain copies of all written communication, including emails and text messages

Step 2: Formalise Your Concerns

If discussions fail to resolve the dispute, send your builder a formal letter or email outlining the issues. This should include:

• A detailed description of the problems
• Specific actions you are requesting to resolve the dispute
• A reasonable deadline for the builder to respond or take action

Having your concerns in writing provides:

• A documented record of your efforts to resolve the issue
• Evidence for third parties if the dispute escalates
• Proof that you have attempted negotiation in good faith

Step 3: Escalate to Domestic Building Dispute Resolution Victoria (DBDRV)

If you receive no response or the issue remains unresolved, lodge a complaint with Domestic Building Dispute Resolution Victoria (DBDRV). This government service provides:

• Free and impartial mediation services
• Expert assistance to resolve disputes without going to court

The DBDRV process is designed to help builders and property owners reach agreements quickly and fairly.